Privacy Policy of BrambleWing Logistics

This Privacy Policy describes how BrambleWing Logistics collects, uses, and discloses your personal information when you use our services for same-day parcel delivery, international freight forwarding, last-mile courier services, e-commerce fulfillment, and cold chain transport. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data. The types of information we collect depend on the nature of your interaction with our site and services.

• Information You Provide to Us: This includes information you give us when you register for an account, request a service, provide details for a shipment, communicate with our customer service, or participate in surveys. This may include your name, address, email address, phone number, payment information (such as credit card details, which are processed securely by third-party payment processors), and details about the sender and recipient of parcels.
• Information from Your Use of Our Services: We collect data related to your transactions and interactions with our services. This includes details of the parcels you send, delivery addresses, tracking information, and service preferences.
• Technical and Usage Information: When you access our online platform, we may collect information automatically, such as your IP address, browser type, operating system, referral URLs, device identifiers, and information about how you interact with our site, including access times and pages viewed. This helps us understand how our services are used and improve their functionality.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our logistics and delivery services.

• To Provide Services: To process your requests, manage your shipments, provide tracking updates, and deliver parcels effectively. This includes sharing necessary information with our drivers, carriers, and partners involved in the delivery process.
• Customer Support: To respond to your inquiries, provide support, and resolve any issues you may encounter with our services.
• Service Improvement: To understand how our services are used, identify trends, improve our operational efficiency, and develop new features or services.
• Security and Fraud Prevention: To protect our online platform, prevent fraudulent transactions, and ensure the security of our services and data.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing, IT support, logistics partners, and data analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Delivery Partners: For international freight or certain last-mile deliveries, we may share necessary information with our network of carriers and delivery agents to ensure the successful transit and delivery of your parcels.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to cooperate with law enforcement or other government agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods to enhance security.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

Under UK GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

• The Right to Be Informed: About how your personal data is collected and used.
• The Right of Access: To request a copy of the personal data we hold about you.
• The Right to Rectification: To request that we correct any inaccurate or incomplete personal data we hold about you.
• The Right to Erasure (Right to Be Forgotten): To request the deletion of your personal data in certain circumstances.
• The Right to Restrict Processing: To request that we limit the way we use your personal data.
• The Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• The Right to Object: To our processing of your personal data in certain situations.
• Rights in Relation to Automated Decision Making and Profiling: To safeguards against the risks of automated decision making.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. Any changes will be effective immediately upon posting the revised Privacy Policy on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact BrambleWing Logistics at:

BrambleWing Logistics

2847 Thistlebrook Road

Suite 12A

Manchester, Greater Manchester

M14 6PL

United Kingdom